# Sub-Processors

**Updated on 19 Jun 2025 – Stair Path AB (559393-4887)**

Silo Team, operated by Stair Path AB, uses select third-party service providers (sub-processors) to help deliver our onboarding, offboarding, and training platform. These providers process limited customer data under strict privacy and security obligations.

## 🔐 Current Sub-processors

1. **Amazon Web Services (AWS)**  
   - **Purpose**: Cloud hosting & infrastructure  
   - **Location**: EU & UK  
   - **Data Access**: Storage and processing of application data  
2. **OpenAI**  
   - **Purpose**: Language model processing  
   - **Location**: US  
   - **Data Access**: Transient processing of user prompts (no retention)  
3. **Stripe**  
   - **Purpose**: Payment processing (for paid plans)  
   - **Location**: EU & UK  
   - **Data Access**: Billing details, customer email

## ✅ Our Approach to Sub-processors

- We limit data access strictly to what is necessary for their service.  
- All providers are assessed for GDPR alignment, data security, and reliability.  
- Transfers outside the EU (e.g., OpenAI in the US) are safeguarded using Standard Contractual Clauses (SCCs) or equivalent mechanisms.

## 🔁 Changes to This List

We will update this page at least 30 days prior to onboarding any new sub-processor or making a significant change. For urgent security or compliance changes, we may update sooner and notify affected users directly.

## 📩 Contact

If you have questions or concerns regarding our sub-processors or how your data is managed:

**Silo Team / Stair Path AB**

support@silo.team

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12%  
of employees think their employer does a great job of onboarding new employees  
[Gallup](https://www.gallup.com/workplace/235121/why-onboarding-experience-key-retention.aspx#:~:text=Gallup%20finds%20that%20only%2012,great%20job%20onboarding%20new%20employees.)

51%  
of employees say they’d go “above and beyond” if they were given a good induction and onboarding  
[Hays](https://www.hays.com.au/press-releases/HAYS_1896743)

22%  
of companies do not have a formal onboarding process  
[Harvard Business Review](https://hbr.org/2022/04/onboarding-can-make-or-break-a-new-hires-experience)

70%  
increase in productivity if a well-structured onboarding program is in place  
[Quale](https://www.qualee.com/blog/19-mind-blowing-onboarding-statistics#:~:text=22%25%20of%20companies%20have%20no,program%20have%20better%20assimilation%20rates.)

Companies with great onboarding programs see [2.5% more revenue growth and 1.9%](https://image-src.bcg.com/Images/BCG_From_Capability_to_Profitability_Jul_2012_tcm9-103684.pdf) of the profit margin as against companies with poor onboarding processes. The former also leads to higher productivity levels and faster knowledge acquisition rates.

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